MachineKeepr Privacy Policy

1. Information We Collect

We collect information necessary to provide and operate MachineKeepr.

Account and Company Information

When a company creates an account, we may collect:

• Company name
• Company address and contact information
• Company email address and telephone number
• Company account and subscription information
• User names
• User email addresses
• Employee or user identification numbers
• User roles and permissions
• Login credentials and authentication information

Manufacturing and Operational Data

Customers may enter information into MachineKeepr relating to their manufacturing operations, including:

• Customers and customer information
• Jobs and work orders
• Job sequences and operations
• Machine information
• Setup sheets
• Inspection sheets
• Quality records
• Production information
• Scheduling information
• Notes and comments
• Documents, images, and other files uploaded by customers
• Other information that a customer chooses to store in the service

This information may contain confidential or proprietary business information belonging to the customer.

Payment Information

Payments and subscription billing are processed by third-party payment providers, including Stripe.

MachineKeepr does not intend to store complete credit-card numbers or payment-card security codes on its own systems. Payment information is handled by the applicable payment processor according to its own policies and security practices.

Automatically Collected Information

When you access MachineKeepr, we may collect technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Login and authentication activity
• Dates and times of access
• Application activity
• Error and diagnostic information
• Information necessary to maintain security and prevent abuse

2. How We Use Information

We may use information to:

• Provide and operate MachineKeepr
• Create and administer customer and user accounts
• Authenticate users
• Manage user permissions
• Process subscriptions and payments
• Provide customer support
• Communicate with customers about their accounts
• Send service-related notices
• Monitor and maintain service reliability
• Detect, investigate, and prevent fraud, abuse, unauthorized access, and security incidents
• Troubleshoot technical problems
• Improve MachineKeepr and develop new features
• Maintain business and financial records
• Comply with legal obligations
• Enforce our agreements and protect our rights

We do not sell customer manufacturing data.

3. Customer Data

For purposes of this Privacy Notice, "Customer Data" means information that a customer or its authorized users submit to MachineKeepr for storage or processing through the service.

The customer generally controls the Customer Data that it enters into MachineKeepr.

Customers are responsible for determining what information they enter into MachineKeepr and for ensuring that they have the necessary rights and permissions to provide that information to us.

MachineKeepr uses Customer Data primarily to provide the services requested by the customer.

4. Confidential Business Information

Manufacturing information stored in MachineKeepr may include confidential or proprietary information such as job information, production information, processes, drawings, inspection information, customer information, or other business records.

We will treat Customer Data as confidential and will not use Customer Data for purposes unrelated to providing, maintaining, securing, or improving the MachineKeepr service, except where required by law or otherwise permitted by agreement with the customer.

5. Service Providers

We may use third-party service providers to operate MachineKeepr.

These providers may provide services such as:

• Cloud hosting
• Database hosting
• Payment processing
• Email delivery
• Authentication or security services
• Application monitoring
• Customer support
• File storage
• Infrastructure and technical services

Service providers may have access to information only to the extent reasonably necessary to provide their services to MachineKeepr.

For example, Stripe may process payment and subscription information on our behalf.

6. Legal Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, legal process, subpoena, or court order
• Protect the rights, property, or safety of MachineKeepr, our customers, users, or others
• Investigate fraud, abuse, or security incidents
• Enforce our Terms of Service
• Respond to lawful requests from governmental authorities

7. Business Transfers

If MachineKeepr or substantially all of its assets are acquired, merged, reorganized, or transferred, information associated with the business may be transferred as part of that transaction.

Any such transfer will remain subject to applicable privacy obligations.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no internet-connected system or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining appropriate security for their own accounts, including protecting passwords and controlling access to their users.

9. Data Retention

We generally retain information for as long as reasonably necessary to:

• Provide the MachineKeepr service
• Maintain customer accounts
• Complete legitimate business purposes
• Comply with legal, tax, accounting, or regulatory obligations
• Resolve disputes
• Enforce agreements
• Prevent fraud or abuse

Customer Data may be deleted or made inaccessible following termination of an account, subject to applicable legal, operational, backup, and contractual requirements.

Specific retention periods may vary depending on the type of information and the circumstances.

10. Cookies and Similar Technologies

MachineKeepr may use cookies, session technologies, and similar technologies necessary to operate the service, maintain authentication, remember preferences, maintain security, and understand how the service is used.

Some cookies may be provided by third-party services used by MachineKeepr.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of MachineKeepr.

11. Communications

We may send transactional or service-related communications, including:

• Account confirmations
• Password or security notifications
• Billing notices
• Subscription notices
• Service announcements
• Important changes to the service
• Customer support communications

We may also send optional marketing communications where permitted by applicable law. You may unsubscribe from marketing communications without affecting essential service communications.

12. Children's Privacy

MachineKeepr is intended for businesses and their authorized personnel. It is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through MachineKeepr.

13. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, which may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request information about how personal information is collected or used
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain personal information

Some rights may be subject to legal exceptions or limitations.

Because MachineKeepr primarily provides business-to-business software, requests concerning information submitted by an organization's employees or users may need to be handled through that organization.

To make a privacy request, contact us using the information below.

14. California Residents

If applicable California privacy laws apply to you, you may have additional privacy rights.

MachineKeepr does not sell personal information in the traditional sense of exchanging personal information for monetary consideration.

Where applicable, California residents may request information about personal information collected, used, or disclosed by MachineKeepr and may have additional rights provided by California law.

MachineKeepr will not discriminate against an individual for exercising privacy rights provided by applicable law.

15. International Users

MachineKeepr is operated from the United States.

If you access MachineKeepr from outside the United States, your information may be processed and stored in the United States or other locations where MachineKeepr or its service providers operate.

By using MachineKeepr, you understand that information may be transferred to jurisdictions that may have different data-protection laws than your jurisdiction.

16. Changes to This Privacy Notice

We may update this Privacy Notice from time to time.

When we make material changes, we may provide notice through MachineKeepr, our website, email, or another reasonable method.

The "Last Updated" date at the beginning of this Privacy Notice indicates when it was most recently revised.